Operations Manager CV Sample

• Operations Manager with robust experience in developing and executing company-wide business strategies and action plans across IT and e-commerce industries
• Instrumental in supporting start-up of new operations in Hong Kong, Hong Kong, and Philippines. Managed team of 20 writers to achieve annual sales target of USD 500’000 for all offices
• Strong track record for reducing processing time or new orders by 25% through streamlining procedures and optimising manpower
• Proven ability to handle customer service and reduce customer complaint response time from 48 hours to 6 hours by implementing priority customer management and corrective and preventive action procedures

• Oversee day-to-day operations of leading firm in Hong Kong that provides CV writing and job hunting businesses to local and foreign clients. Support operations for new offices in Hong Kong, Singapore, and Philippines  [This is a good opening line as it clearly states the focus of responsibility and what the company does. In 1 line, the reader knows exactly the what the role is about.]
• Lead team of 20 writers, 4 resume consultants, and 2 career mentors to achieve annual sales target of USD 500’000. Supervise team in managing client orders, discussing requirements, scheduling interviews, and ensuring settlement of payments [This line greatly demonstrates the candidate’s management skills. Mention the teams and/or departments you are supervising in order to establish your managerial function.]
• Analyse existing organisational procedures to conceptualise and roll out process improvement strategies; manage multiple internal stakeholders and liaise closely with technology team to coordinate website management and optimisation techniques with minimal disruption to business [Operations is about process improvement and roll out. Make sure to talk about this in your work description.]
• Implement long-term business strategies and manage company’s P&L. Achieve set number of client orders and agreed budgeted targets, and deliver annual budgeted EBITDA and profit targets [Exposure to the financial side business also boosts your profile.]
• In-charge of determining KPIs and goals for resume writers and mentors; lead appraisals and promotions for staff who are performing beyond expectations
• Assist with customer service; communicate closely with existing clients and potential customers regarding inquiries on services, pricing, process, and offers [Show that you also have hands-on experience in the business.]

• Instrumental in meeting monthly sales target of USD 40’000 through performing sales and market analysis, strategic planning, and P&L management. Pivotal in increasing annual profit by 25% year on year [Cite quantifiable metrics to support your achievements. Do, however, be aware of your company confidentiality clause.]
• Successfully reduced processing time or new orders from 24 hours to 2 hours through process and manpower optimisation [The more data you provide, the better.]
• Implemented new case assignment procedure for writers which increased initial response rate to clients by 80% and reduced client’s complaints response time from 48 hours to 6 hours.

• Led sales strategy planning and execution for one of Asia’s leading e-commerce website.Work with team of 12 sales executives to achieve monthly sales target USD 100’000 [Simple, clear overview of the job you previously done. Notice also how the remaining bullet points are shorter. No need to go into deep detail about previous workscopes.]
• Reviewed and refined sales process and incorporated resource management functions to achieve firm deals visibility and maximise resource allocation and allocation
• Liaised closely with Marketing team to brainstorm and implement strategic marketing tactics that will drive sales and achieve profit

• Instrumental in exceeding revenue targets by 200% after integrating sales operations with resource management over two quarters

• Bachelor of Science in Management, SIM | 2009

• Technical Skills: MS Office Suite, basic HTML
• Languages: English, Mandarin, and Cantonese
• Availability: 2 months’ notice

References available upon request
[There’s no need to list your references; if HR is interested in you they will ask you for them.]